Question 1

When will you charge my card?

Accepted Answer

Your card is charged in full immediately upon checking out.

Question 2

Do you offer financing or down payments?

Accepted Answer

We do not do down payments, split payments, or financing.
The only option for financing is PayPal credit.

Question 3

What is included with my order?

Accepted Answer

The machine comes with two y rails, one x rail, and a z slider.  You have the option of choosing to include a controller 'black brain box' and a screen when choosing your machine during checkout.

What is not included (but are add-ons)?
touchprobe
laser
clamps
wasteboard
table
stand
router
dustboot
joypad

You can add any of these via the accessories tab on the shop page.

Question 4

What is GST/HST Tax?

Accepted Answer

For orders within Canada and US, we do charge tax on orders. Small companies that have low annual revenues are not required to collect tax. However, once a company surpasses a certain monetary threshold, the US Government requires, by law, Canadian companies collect tax. This is part of the State Nexus tax rules. The tax amount shows as GST/HST on our website but the tax amount charged is based on where you are located.

Question 5

What items does Onefinity recommend purchasing?

Accepted Answer

We get many questions asking what we recommend in terms of machine, wasteboard, bits, router, software, monitor etc. We’ll try to answer that in this FAQ.
There are more advanced answers (and workarounds) to some of these points, but this is the easiest, general, beginner friendly, answers we can give.
Machine
Let’s start with the machine. We’d always recommended getting the largest one you can fit. You can always cut smaller pieces on a larger machine, but (generally) you cannot cut larger on a smaller machine. Try to buy your second cnc first  Our largest working area is the Elite Foreman. It has a 48"x48" cutting area. If you can fit it in your work space, this is the best ‘bang for your buck’! https://www.onefinitycnc.com/cnc-machines 11
Frame/Wasteboard
Our machines do not come with a base. The Onefinity was designed to attach to any flat surface. For over a year, every machine was just bolted to a table. In our second year, we released the QCW (quick change wasteboard). This allows users the option to get a ‘all in one’ type of frame. It also has built in t-track slots for easy clamping of material. It makes aligning and setting up the machine a breeze as it’s has a notched mounting system allowing for simple alignment right out of the box. The QCW alone is designed to simply sit on a flat surface. We also have a rolling/folding leg kit that attaches to the QCW. (sold separately). These rolling/folding leg kit provides a very solid stand for your Onefinity. It takes place of the user needing to build or provide a table for the Onefinity machine. With the QCW and rolling/folding leg kit, you can be up and running in less than an hour! The kit is perfect for small shops where having a dedicated space for your CNC isn’t practical, as you can fold up the Onefinity and tuck it into a corner when not in use to gain back your valuable working space.
We’d recommend purchasing the matching QCW and rolling folding leg kit for simplicity and ease of use. The QCW and Rolling folding leg kit is optional and not required for operation of the Onefinity.
If you don’t want to go with t-track or the qcw, our friend Myers Woodshop 7 has created an awesome system for threaded insert wasteboard. Check it out here: Myers Woodshop Wasteboard Fence and Clamps MEGA Pack Every | Etsy 26
QCW: (get the matching size for your machine): https://www.onefinitycnc.com/accessories 32
Secure from above vs below info: Secure from above vs secure from below 7
Rolling/Folding leg kit: https://www.onefinitycnc.com/product-page/rolling-folding-stand-leg-kit 8
Cable Extensions – If you are planning to move the controller and depending on how your work area is setup, you may need longer cables to connect to the controller. These extensions do just that, extend the wires, they do not replace them. They go between the controller and current wires. You will need a set of cables for each rail. They are sold in packs of 2, so to do the whole machine (that has 4 wire) you will need two 2 packs. We do have 2’ and 4’ options available on our website https://www.onefinitycnc.com/accessories 32
Router
The Onefinity comes standard with a 65mm mount (65mm is the sized hole to accept the router).
The router it was designed to work with the Makita RT0701C Trim Router (North American version). Purchase one here: (Amazon) 6 or (Home Depot) 3
Other routers can possibly work if they have a 65mm body to fit in the router mount.
Screen
We feel its best to get a screen with your Onefinity. We sell a 7", 8", and 10" (some may go in and out of stock as inventory permits). We recommend purchasing one of ours with the Onefinity.
We’ve written a pretty extensive faq about screens. Check that out here. What screens can I use with the Onefinity CNC 32
Bits
The Onefinity does not come with any bits, but a bit is required for use. We sell many here: https://www.onefinitycnc.com/accessories 32
We feel a good selection is a 1/4 upcut/downcut endmill, 1/8 upcut/downcut endmill, one v bit, and a ball nose bit. There’s way to many variations to go into great detail here, but the internet has an overwhelming amount of information on bits.
Dust Boot
Since we’re born from the Suck IT Dust boot, we couldn’t give out recommendations without mentioning dust collection! While you can run your machine without it, we strongly feel the Suck It dust boot is an essential part of the Onefinity CNC. It’s safer for your health and better for your machine to always run with dust collection. You can get one here: https://www.onefinitycnc.com/product-page/onefinity-suckit-dust-boot-basic 7
Software
While you do not need a computer to run files on the Onefinity CNC, you will need design software to make those files. We have an extensive write up here: What CAD/CAM software can be used to make gcode files for the Onefinity CNC 49
Joypad
The joypad, while not essential, is recommended by most users of the Onefinity CNC. A joypad makes moving the machine much simpler and more elegant. We don’t run our machines in house without one 
You can get one here: https://www.onefinitycnc.com/product-page/onefinity-joystick 5
Touchprobe
Just like a joypad, the touch probe is not essential. However, most users of the Onefinity CNC will recommend purchasing it. It makes zeroing your material much easier and more precisive. This is definitely a recommended purchase. You can get it here: https://www.onefinitycnc.com/product-page/onefinity-3-axis-touch-probe 6
Laser
Onefinity is one of the few CNC machines to support a laser out of the box. This turns your CNC machine into a laser as well. We recommend a laser to add to your toolbox! You can get one here: https://www.onefinitycnc.com/product-page/onefinity-7w-laser 30
While most of the items we’ve listed are not required to use the Onefinity CNC, they definitely make the experience either quicker, more convenient, or more user friendly.
We hope this helps!

Question 6

Do you give military discounts?

Accepted Answer

We do not give military discounts.
All machines are currently discounted.

Question 7

Are there any promo codes?

Accepted Answer

There are no promo codes available.

Question 8

Is software included with a Onefinity CNC?

Accepted Answer

What CAD/CAM software can be used on the Onefinity CNC?
CNC
Here are the CAD software packages that work, are supported, and have a Onefinity specific post processor:
Paid:
Vectric: Comes in several types, most popular being Vcarve Pro. Has trial versions (but cannot run trial gcode on any CNC machines). Has Onefinity Specific Post Processor. We sell it HERE. 73 (80% of Onefinity users choose a Vectric product.)
Carveco: Comes in several types, some subscription based. Does not have trial version. Has Onefinity Specific Post Processor. We sell it HERE. 35
Free:
Easel: Easel is web based and runs in a browser. It has a free version and a paid version. This is a great option for beginners. Requires exporting gcode explained HERE. 31
Carbide Create: CC is a small download for windows or mac. It has a free basic version and a paid version. You will need to set the post processor to GRBL in CC to export gcode for the Onefinity explained HERE. 33
Fusion 360: Fusion 360 has a free version that has limitation and various paid versions. Fusion is an extremally powerful, advanced, and complicated program. We do not advise this for new CNC users. It works on both Windows and Mac. There is a Onefinity specific post processor built in 27 and a community version 8. (Thanks @blaghislain )
OS Compatibility:
Windows Compatible:
Vectric
Carveco
Easel
Carbide Create
Fusion 360
Mac Compatible: (native)
Easel
Carbide Create
Fusion
Other CAD programs that MAY work (but has no specific Onefinity Post processor):
Search these terms in this forum to see what the community is doing with these CAD programs
MeshCam
Solidworks
EZ Cad
FreeCAM
Estlcam
CAMBAM
Laser
We recommend using Vectric Laser Module or Lightburn for Laser gcode creation.

Question 9

What modifications are not supported by Onefinity CNC?

Accepted Answer

We do not support spindles, drag chains, aftermarket wires, or aftermarket controllers.

Question 10

What are the differences in the 3 dust boot kits that Onefinity offers?

Accepted Answer

Suck It Basic: 
What's included: Directed Suction Shoe with built in 2 1/2" Vacuum Hose Adapter, Polycarb Arms, 1" OAH Brush, 1 Router Hole Plate, 1 set of Height Adjusting Locks and all necessary hardware. Please note: The Basic model does not include the Magnetically Hinged Rear Clip, 1.5" OAH Brush or extra Routed Plates. If you are interested in these features please consider the Pro model.

Suck It Pro:
What's included: Directed Suction Shoe with built in 2 1/2" Vacuum Hose Adapter, Injection Molded Arms, 1.5" OAH Brush, 1" OAH Brush, 3 Router Hole Plates, 1 set of Height Adjusting Locks, Magnetically Hinged Rear Clip and all necessary hardware.

Infinite Dust Collection Kit:
PWNCNC Rear Mounted Shoe (3D Printed), Onefinity Directed Suction Shoe (Injection Molded Polycarb) with built in 2 1/2" Vacuum Hose Adapter, Injection Molded Arms, 2 (two) 1" OAH Brush, 3 Router Hole Plates, 1 set of Height Adjusting Locks, Magnetically Hinged Rear Clip and all necessary hardware.

Question 11

Do I need extension wires?

Accepted Answer

Onefinity Extension wires are made to extend the factory wires. They go between the controller and factory wires. They are not wire replacements.
The wires are sold in packs of 2. To extend all the factory wires on a machine, you will need to purchase two packs of wire extensions (for a total of 4 wire extensions).
When in doubt, we recommend ordering a pack of extensions.

You can purchase them here:
(2 foot long)

(4 foot long)

Question 12

What materials can I cut on a Onefinity CNC?

Accepted Answer

Since the Onefinity is designed to use the Makita router, anything you can cut with the trim router can be cut on the Onefinity.
While different types of materials can be cut, each one will require its own specific tooling and applicable feeds, speeds, rpms, and depth of cut. Some materials will cut much faster (wood) than others (metal).
Machinable Materials include:
Hardwoods such as Maple, Ash, Basswood, Birch, Cherry, Walnut, Poplar, and Oak
Softwoods such as Pine, Cedar, Balsa and Fir
Plywood such as Baltic Burch, Maple, Oak, Pine and Sheathing.
Plastics such as ABS, Delrin (Acetal), Polycarbonate (PC), Acrylic (PMMA), Nylon, HDPE, LDPE, PP, PET, and PVC, Polyethylene and Polyurethanes
Synthetics & composites such as Renshape and other Polyurethane resins with fillers, as well as Carbon Fiber and foams
Brick, Granite, Rock
Non-Ferrous (soft) metals such as Aluminum, Brass, and Copper can be machined as well.
What cant a Onefinity cut?
Hard metals such as Iron, Steel, Tungsten, Titanium, Etc. While you may be able to cut them, it will be extremely slow and only for the advanced user. Generally, a smaller machine is preferred (machinist) to carve metals. Due to physics, with a reduced rail span, the smaller sized machines are more ridged and more capable of carving metals. The longer the span, the more flex a machine may have (we’re still talking .001").
No hobby CNC is designed to cut hardened metals. A plasma cutter or water jet are more suitable for these applications.
**Please note: While these materials may be machinable, some materials produce toxic dust that can do damage to your lungs and overall health (like carbon fiber). Please use proper protection and correct PPE when carving these materials.

Question 13

Where does my order ship from?  Do you have a distributor in my Country?

Accepted Answer

We are based out of Toronto, Canada.  Every machine is sold and shipped from Canada.  We do not have any distributors.

Question 14

How do I transfer the 1 year warranty if I sell/buy a used machine?

Accepted Answer

In the event you sell or purchase a used machine, the original purchaser must contact us and give permission to transfer the warranty to the new owner.  The original purchaser must provide the new owners name, address, phone number, and email address.
In the event that a user purchases a used machine but the original purchaser has not contacted us the warranty will not be transferred.  This is due to privacy laws.
The warranty start date is from when the original purchaser was shipped their machine.  It does not start over when a user purchases a used machine.
It is important that a user inspects the machine and has the original purchaser contact us to transfer the warranty before a transaction is made.  If, for some unknown reason, a user is selling an 'sealed' unused unit, it is imperative that that original owner opens the box to confirm the contents are present within 30 days of receiving the machine.  If something is missing or damaged outside of the 30 days and it was unnoticed due to the purchaser not opening and confirming the contents, the loss will not be covered by Onefinity.

Question 15

Can I return my software (Vectric/Carveco) purchase?

Accepted Answer

Software is not refundable or returnable.  All sales are final.

Question 16

What is the physical address of Onefinity, Canada?

Accepted Answer

1180 Stellar Dr. Units 8 & 9
Newmarket, Ontario
Canada
L3Y 7B9

Question 17

What currency does your site use?

Accepted Answer

Because we sell and ship world wide, all prices and transactions are in USD.  Please be aware of this as your bank may charge a currency exchange fee.

Question 18

Use of third party products and accessories

Accepted Answer

Your warranty will be void, and no warranty coverage will be provided for any damage caused if you do any of the following:

Install any firmware in the Onefinity CNC which is not specifically issued or authorized by Kirbre; make any change or modification to the electronics or computer components of the Onefinity CNC; attach any peripheries or accessories to the Onefinity CNC or its electronics or computer components that have not been specifically issued or authorized in writing by Kirbre; use or attempt to use the Onefinity CNC and/or its electronics or computer components to control or move any device or object not specifically issued or authorized in writing by Kirbre; or if the Onefinity CNC’s serial number has been removed or altered. In addition, we will not be liable for any damages or losses caused or resulting from the use or attempted use of peripheries or accessories that have not been specifically issued by us to be used with the Onefinity CNC, its electronics or computer components.

All prices on this site are in USD

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FAQ

Frequently asked questions